Returns

1 In case the item received is the wrong size, color or not the correct one:
Jaalo will bear the cost of collecting the wrong item and the shipping of the correct one.

1.1 If the product is not available anymore:
Jaalo will reimburse the cost of the item and its shipping (if included in the invoice) and will include a 10% discount code on the next order.
(this discount will not apply to Atelier products or items already discounted)

2 In case of faulty or damaged products:
Jaalo will reimburse the cost of the item and its shipping (if included in the invoice) and will include a 10% discount code on the next order.
(this discount will not apply to Atelier products or items already discounted)

The reimbursement will take place as soon as the faulty item is received at our premises with its original packaging and labelling (if present).

3 In case the client has ordered the wrong size, color or item:
the client can return the item with its original packaging and labelling (if present) at our premises at his own expenses in order to receive a voucher of the value of the returned item which can be spent exclusively at Jaalo.eu shop.

Return procedure

Send us an email to help@jaalo.eu

You will be contacted soon by our team.